Navitus Health Solutions · 1 week ago
Account Manager
United States
Full-time
Remote
Mid Level
$58K/yr - $70K/yr
3+ years expNavitus Health Solutions is seeking an Account Manager to join our team. The Account Manager will be responsible for the operational execution of client strategies and plan design, serving as the voice of the customer cross-functionally throughout the organization.
Health CareInformation Technology
Responsibilities
Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
Provides clients with system support and collaboration tools
Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
Other duties as assigned
Qualification
Required
Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
Knowledge of pharmacy benefits management, insurance or health care industry
3 years of experience in a customer service role
Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
Benefits
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Company
Navitus Health Solutions
Navitus Health Solutions LLC is a full service, URAC-accredited pharmacy benefit management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
George Hepburn
SVP and Chief Financial Officer
Peter Beste
CFO
Recent News
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