ClearPoint Strategy · 1 week ago
Customer Success Manager
Arlington, VA
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $100K/yr
2+ years expClearPoint Strategy is a company focused on helping customers achieve their goals through effective strategy reporting software. The Customer Success Manager will manage a portfolio of customers, ensuring they receive value throughout the customer lifecycle by overseeing project implementations, facilitating communication, and driving customer satisfaction and renewals.
B2BBig DataBusiness IntelligenceInformation TechnologyInternetSaaSSoftware
No H1B
Responsibilities
Build strong customer relationships by maintaining high levels of engagement and communication throughout the entire customer lifecycle for a book of 60+ customers
Help customers set business outcome goals and track the progression of goal achievement and reduce time to value
Manage implementation project plans closely with Customer Success Engineers to help customers reach their desired outcomes with purchasing ClearPoint
Contribute to the strategic direction of team through leading and participating in related internal initiatives
Own customer renewals, expansion, and customer satisfaction with an eye toward positive or negative trends and process improvement
Provide feedback on existing products and contribute to the design of new product features
Work cross-functionally with Sales, Marketing, and Product to represent the voice of the customer and potential solutions to help customers get time to value quicker
Foster a strong team environment by promoting and maintaining high work standards
Qualification
Required
2-5 years of experience in Account Management or SaaS Customer Success roles required
Customer-facing experience within a subscription business technology company is required
Extensive knowledge of Microsoft Office Suite required
Candidates must live within commuting distance of our Arlington, VA office
Employment is contingent upon successful completion of federal work authorization verification. We don't offer visa sponsorship
Employment is contingent upon successful background and reference checks
Preferred
Bachelor's degree, or seven years of relevant work experience is preferred
Background in strategy and performance management is preferred
Knowledge of CRM platforms, including Planhat and Salesforce a plus
Experience working with customers in local government is preferred
Benefits
100% paid health insurance & dental insurance
401(k) program
Open vacation policy
Professional development, training, and mentorship programs
Employee referral bonuses to encourage the addition of great new people to the team
Team events and offsite retreats
Company organized volunteer days
Company
ClearPoint Strategy
SaaS management reporting software. Helps organizations grow beyond Excel to create effective reports, including the Balanced Scorecard.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dylan Miyake
Co-Founder
Ted Jackson
Co-Founder
Recent News
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