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Empower Federal Credit Union · 20 hours ago

Human Resources Manager (Hybrid in Syracuse, NY)

Syracuse, NY

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $148K/yr

5+ years exp

Empower Federal Credit Union is dedicated to positively impacting members by providing affordable financial services. The Human Resources Manager will champion employee experience and organizational culture, guiding employee relations, coaching leaders, and driving initiatives that enhance well-being and growth.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Serve as a trusted advisor to employees and leaders, offering guidance that blends empathy with sound judgment

Lead resolution of complex employee relations issues with discretion and fairness, ensuring outcomes that strengthen trust and engagement

Partner with business leaders to align people strategies with organizational goals, supporting workforce planning and change management

Build authentic, trust-based relationships across the organization, creating an environment where employees feel heard and empowered

Oversee the annual performance management cycle, ensuring tools and processes reinforce leadership excellence and employee growth

Coach leaders to develop high-performing, inclusive teams that reflect our values and culture

Lead and mentor a team of four HR professionals (HR Generalist, Employee Relations Advisor, and two Senior Recruiters), fostering clarity, accountability, and growth

Champion initiatives that elevate employee engagement and belonging, ensuring programs reflect the unique needs of our workforce

Model adaptability and continuous learning, promoting innovation within HR and across the organization

Develop a strong understanding of the credit union philosophy and business model, ensuring HR strategies reflect our mission of people helping people

Invest in the professional development of the HR team through coaching, mentoring, and exposure to emerging trends

Collaborate with Training and Development to design and deliver programs that strengthen leadership capability, employee growth, and organizational culture

Ensure HR practices meet legal requirements while reflecting organizational values and respect for employees

Partner with legal counsel on sensitive employment matters, maintaining transparency and professionalism

Conduct audits and reviews to uphold compliance with federal, state, and local regulations

Keep policies current and relevant, anticipating changes and recommending updates proactively

Manage the employee handbook and related guides to ensure clarity and accessibility

Oversee vendor relationships tied to HR services, ensuring accuracy and adherence to contracts and budgets

Drive recruitment strategies that attract top talent aligned with our culture and mission

Deliver onboarding experiences that make new hires feel welcomed, connected, and set up for success from day one

Maintain compliance with hiring policies, including Affirmative Action requirements

Lead programs that enhance employee well-being, recognition, and belonging

Oversee leave management (FMLA, ADA, disability, and accommodations) through our third-party administrator, ensuring compliance and a supportive experience for employees

Serve as a resource for managers and employees on leave-related questions, balancing empathy with policy adherence

Use HR metrics and insights to identify trends and inform strategies that improve engagement and performance

Collaborate with cross-functional teams to integrate people data into broader business decisions

Other duties as assigned

Qualification

Employee RelationsHR Business PartnershipRecruitment StrategiesEmployment Law ComplianceHRIS ProficiencyPeople LeadershipCoaching SkillsEmotional IntelligenceConflict ResolutionTeam Collaboration

Required

5 to 8 years of progressive HR leadership experience, with a strong focus on Employee Relations, HR Business Partnership, Recruitment, and creating welcoming, high-performing cultures

4+ years of people-leadership experience including mentoring and developing HR professionals across multiple disciplines

Proven expertise in employment law and compliance, including FMLA, ADA, disability accommodations, HIPAA, and related regulations

Hands-on experience managing leave administration with empathy and accuracy

Proficiency in HRIS systems and leveraging data to inform people strategies (not just reporting)

Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field

Equivalent industry-recognized certifications and relevant experience will be considered in lieu of a degree

Brings exceptional emotional intelligence and approaches challenges with empathy, fairness, and confidence

Builds authentic relationships and earns trust quickly across all levels of the organization

Communicates with clarity and influence, able to coach leaders, resolve conflict, and inspire teams through both words and actions

Thrives in collaboration, balancing business priorities with a genuine commitment to employee well-being and belonging

Comfortable being a visible culture ambassador, modeling integrity and positivity in every interaction

Leads with empathy and decisiveness, creating a workplace where employees feel supported, respected, and heard

Skilled at navigating complexity and competing priorities without losing sight of the human experience

Demonstrates sound judgment and discretion in sensitive matters, earning credibility as a trusted advisor

Uses data and insights not just for reporting, but to shape strategies that elevate engagement and performance

Drives initiatives that transform employee experience and strengthen organizational culture, rather than simply managing projects

Champions belonging, ensuring unique voices are represented and valued in decision-making

Resolves conflict with grace and fairness, turning challenges into opportunities for growth and trust-building

Prolonged periods of sitting at a desk and working on a computer

Regular use of hands and fingers to operate a computer, keyboard, and telephone

Near visual acuity required for working with digital content

Occasional light lifting of office supplies or equipment may be necessary (up to 20 pounds)

Ability to attend in-person events (branch visits, rallies, employee meetings) as needed

Preferred

Experience supporting multi-location organizations and navigating complex workforce needs is highly preferred

Benefits

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

Company

Empower Federal Credit Union

Empower Federal Credit Union is a full-service financial institution that provides savings, loan, and transaction services to members in Central New York, and in eight counties in New York State.

Founded in 1939

Syracuse, New York, USA

201-500 employees