TA Instruments · 2 weeks ago
Field Service Specialist
Newark, NJ
Contract
Onsite
Entry, Mid Level
2+ years expTA Instruments is an industry leader in scientific instrumentation, seeking a Field Service Specialist to join their global team. In this role, you will provide technical expertise, customer service, and support for various scientific instruments across multiple industries.
ElectronicsManufacturing
Responsibilities
Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues
Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance
Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness
Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management
Establishes and maintains prompt professional communications with customers and internal resources
Provides information to customers regarding service products and offerings; effectively sells service products and contracts
Qualification
Required
Associates Degree in Chemistry, Engineering, Biology, or other science related field
2+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
Ability to perform effective system level troubleshooting
Must possess a strong customer focus
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers' needs
Personal sense of integrity and trust; ethical practice
Must be independent and able to make decisions
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
A clean driving license and a valid passport will be required
This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required
Preferred
Bachelors Degree
Company
TA Instruments
TA Instruments reputation for high technology products and quality manufacturing.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-03-30Acquired
Recent News
2025-07-07
2025-07-04
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