Allentown Parking Authority · 2 days ago
Parking Enforcement Officer-Overnight
Allentown, PA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrAllentown Parking Authority is committed to serving the community and ensuring accessible parking. The Parking Enforcement Officer plays a vital role in enforcing parking regulations, educating the public, and maintaining positive relationships with residents and visitors.
Non-profit Organization Management
Responsibilities
Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners
Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community
Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible
Monitor designated areas to enforce parking regulations, ensuring fair use of parking spaces and compliance with local laws
Issue citations for parking violations when necessary, explaining the reasoning to drivers and offering information on how to resolve the citation
Work closely with local businesses, schools, and other community organizations to address specific parking concerns and needs
Must be able to work under limited supervision, be responsible, self-motivated, and self-disciplined
Must be able to observe established rules and regulations
Must be able to learn the geography of Allentown and be able to give accurate directions to citizens and visitors
Report any hazards or issues in parking areas, such as broken meters or obstructed spaces, to a supervisor for resolution
Maintain accurate records of citations, warnings, and interactions with the public
Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions
All other duties as assigned
Qualification
Required
High School diploma or GED
Must possess and maintain a valid driver's license
Must be able to ride a bicycle and pass a bicycle certification course
Must be able to walk 4 to 8 miles a day, sometimes over uneven terrain, bend and stoop multiple times a day, and lift up to 35 pounds
Must be able to operate a motor vehicle in all weather conditions
Employee is an Essential Employee and is required to report to work and work outside in all weather conditions
Strong interpersonal and communication skills
Ability to remain calm in stressful situations
Proficient in using technology, such as handheld devices for issuing citations
Proficient in Microsoft Word
A positive attitude with a focus on community well-being
Empathy and patience in dealing with diverse populations
A commitment to fairness and integrity in all actions
Preferred
Prior experience in customer service, community relations, or law enforcement
Benefits
Medical
Dental
Eye
Life insurance
Generous matching retirement program
Short-term and long-term disability
Company
Allentown Parking Authority
The Allentown Parking Authority manages, supervises and administers an efficient system of both on-street and off-street parking within the City.
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase