Viral Nation · 22 hours ago
Director, Client Services (Technology)
United States
Full-time
Remote
Director/Executive
6+ years expViral Nation specializes in building social-first ecosystems for brands to connect with the modern consumer journey. The Director of Client Services will lead high-impact technology and influencer programs, drive retention and expansion, and use data-driven insights to elevate performance and strengthen long-term client relationships.
AdvertisingMarketingSocial Media
Responsibilities
Partner with Business Development to lead client and prospect demos, serving as the subject-matter expert on Viral Nation’s AI-powered technology capabilities, platform solutions (VN Secure), and product roadmap
Own, retain, and grow a dedicated portfolio of clients, serving as the strategic lead and trusted advisor
Lead the day-to-day execution of client technology programs, elevated brand storytelling, insights and analytics
Act as a technology expert, confidently presenting platform features, solutions, and roadmaps to clients and prospects
Where required, influence and support services teams responsible for influencer engagement, paid social and measurement, in addition to managing client relationships, presenting technology products, developing proposals and delivering clear POVs on trends that impact
Drive technology-sector growth by increasing customer retention and expanding existing relationships through strategic upsell and cross-sell opportunities across your book of business, while partnering with Sales and cross-functional teams to support broader organizational growth and revenue generation
Oversee the teams' influencer tech and tech & marketing campaigns through VN’s proprietary platform
Partner closely with Sales, Product, Customer Success, PMO, and Client Services to deliver a seamless client experience
Develop and implement a comprehensive technology success strategy aligned with the company's overall business objectives
Collaborate with other departments, including Sales, Marketing, and Product, to ensure a seamless customer experience across the entire customer technology lifecycle
Cultivate customer advocates and champions to promote brand loyalty and positive word-of-mouth referrals
Leverage data-driven insights in partnership with Customer Success to track key performance metrics, measure impact, and provide clear reporting to leadership
Identify trends, opportunities, and areas for innovation to continuously enhance the customer experience and overall account performance
Partner with Customer Success to establish a robust feedback loop with customers to gather insights and address issues promptly
Qualification
Required
6+ years of experience in digital, social, or marketing roles with a strong technology and influencer marketing focus
Deep understanding of influencer programs, including contracting, content development, paid/organic tactics, and performance measurement
Proven experience managing multiple client portfolios across integrated service offerings
Strong proficiency with influencer and project management platforms (e.g., CreatorIQ, Klear, Tagger, Upfluence, HubSpot, Kantata, Monday.com)
Excellent project management, communication, and client presentation skills with strong attention to detail
Analytical, data-driven mindset with experience using customer success and reporting tools
Demonstrated ability to influence stakeholders, navigate constraints, and drive business decisions
Strong leadership and interpersonal skills with the ability to motivate and empower teams
Proficient in MS Office, Google Workspace, and presentation software
Company
Viral Nation
Viral Nation is a global influencer, marketing, and talent agency.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$197.85MKey Investors
Eldridge Industries
2022-04-12Private Equity· $197.85M
Leadership Team
Janey Lee
Creator and Brand Partnerships Coordinator
Michael Baca
CREATIVE PARTNER
Recent News
2025-09-30
Company data provided by crunchbase