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Ernest · 9 hours ago

Senior Design Specialist

Houston, Texas, United States

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $120K/yr

2+ years exp

Ernest Packaging Solutions is a company committed to the success of its customers and employees, celebrating over 80 years in the packaging industry. The Senior Design Specialist will serve as a subject matter expert in flexible packaging, collaborating with sales teams and customers to develop innovative, value-added solutions while fostering long-term relationships.

Manufacturing

Responsibilities

Carry out and champion Ernest’s mission statement in all interactions

Uphold and model Ernest’s core values internally and externally

Advocate for and integrate innovative, value‑added packaging solutions for customers

Educate and inspire the sales force on the importance of Ernest’s mission and customer‑first mindset

Assume personal accountability for the success of Ernest’s customer responsiveness program

Manage, support, and nurture the development, growth, and success of the assigned product group

Strive to exceed company goals related to GTM production, GTM percentage, and sales performance of the product group

Support, develop, and strengthen close working relationships with valued supplier partners

Build and strengthen trusted relationships and goodwill between Ernest and its customers

Develop strong working relationships with key decision‑makers at customer locations

Maintain customer loyalty and engagement across assigned accounts, including those supported by the broader sales force

Evaluate market conditions and customer operations to identify opportunities for value‑added solutions across product groups

Research and identify opportunities to increase market share by product line

Share insights, findings, and recommendations with leadership

Provide strategic direction for the growth, positioning, and marketing of the flexible packaging product line

Partner with the Merchandise Manager to oversee sourcing and supplier alignment for the product line

Represent Ernest professionally and authentically to prospective and existing customers

Prepare and present annual GTM growth forecasts for the product line; projections are reviewed and incorporated into company planning

Guide, motivate, and support the sales force in uncovering customer needs, both stated and unstated as they relate to the particular product line

Keep Ernest at the forefront of industry trends and emerging technologies within the flexible packaging market

Support the development and conversion of large quotations into successful orders

Design and implement sales promotions, campaigns, and contests tied to specific product lines; drive participation and follow up with the Vice President of E-Mation

Provide timely, actionable feedback to leadership and cross‑functional partners, including submission of customer contact reports and participation in meetings

Continuously evaluate and improve marketing approaches related to product offerings

Immerse in new technologies and innovations across the broader market, not just current suppliers and translate that knowledge into practical, value‑added customer solutions

Conduct cost/benefit analyses for all recommended solutions to ensure customer and company value

Qualification

Flexible packaging expertiseTechnical curiosityCommunication skillsCollaboration with sales teamsPresentation skillsCustomer relationship managementPassion for learning