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Carvana · 13 hours ago

General Manager - ADESA Auto Auction

Manville, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Carvana, through its subsidiary ADESA, operates over 50 auto auction locations across the US. The General Manager will drive the auction's success by providing effective leadership, enhancing customer and employee experiences, and executing strategies to support financial performance and company initiatives.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Identify opportunities for business growth. Regularly meet with customers, attend sales visits with Sales staff and other customer engagement opportunities. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions

Act as change champion for the site. Understand, navigate, communicate, and ensure successful adaptation of change initiatives. Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and Regional Director. Maintain a good flow of communication with Corporate Office, RD, key contacts within the company, and external contacts

Attend a Profit and Loss Statement review each accounting period with the RD. Ensure accurate and timely reconciliation of accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies. Monitor accounts receivable and report variances to RD, Controller and Central Office. Control regular and overtime payroll and other business expenses to support business operations and financial objectives

Monitor KPI’s and expectations. Leverage technology and tools available. As appropriate, develop and implement action plans to support improvements, and celebrate successes

Be familiar with procedures for handling all aspects of customer disputes and resolve any customer complaints in a friendly, courteous manner. Escalate issues to RD as necessary

Identify, hire, train, and mentor the management of today and the future for the auction. Support recruiting, hiring and onboarding initiatives to meet business needs and corporate/legal requirements. Promote, develop and train all employees according to company guidelines

Maintain positive employee relations and morale. Practice sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Follow-through and communicate employee relations problems to the Regional Vice President and Human Resource team as appropriate. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Prepare and conduct performance appraisals for direct report employees and support the performance appraisal process for the team

Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees. Maintain a good flow of communication with Regional Vice President, and other pertinent personnel

Account for and identify all auction inventory; monitor and report unusual activity and notify RD and appropriate corporate teams as necessary

Monitor and control all site related conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Advise Maintenance of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance

Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Ensure functional specifications are sound, efficient and support ADESA goals. Practice and instruct all employees in proper loss prevention and reaction procedures. Account for and identify all keys, codes or other safety or security information. Report all incidents properly and immediately

Direct proper record keeping and follow-through on all sales promotions, advertising and telemarketing. Monitor and ensure compliance with sale plan layouts, corporate requirements with all contractual customers, contractors, and supplier agreements and other directives. Advise and assist with corrective procedures, if needed. Initiate and complete accurate vehicle transfers as instructed. Ensure the use of marketing tools on selected customer accounts as instructed

Make sure company driving safety standards are met and substance abuse prevention and control procedures are followed for all activity

Must know, practice and ensure that company policies and procedures and state and federal laws are followed at all times. Ensure that no company or customer information is inappropriately divulged to unauthorized parties

Qualification

SalesMarketingChange ManagementAccountingFinanceLeadershipTechnical SkillsCommunicationHuman RelationsServant LeadershipMultitaskingProficiency with Computer SystemsConfidentiality

Required

Bachelor's degree with auction and automotive experience or High School diploma/GED with at least 5 years auction experience with 5 years automotive of similar work experience required

Minimum 5 years of leadership/supervisory experience

Excellent verbal and written communication skills

Proven ability to multitask while maintaining attention to detail

Confidentiality and integrity while handling sensitive information

Proven ability to manage deliverables and metrics against aggressive targets and timelines

Proficiency with computer systems and applications

Must be 18 years of age and have a valid driver's license that meets requirements