Lowe's Companies, Inc. · 1 week ago
Supply Chain Customer Experience Professional
Charlotte, NC
Full-time
Onsite
Entry Level
2+ years expLowe's Companies, Inc. is a leading home improvement retailer, and they are seeking a Supply Chain Customer Experience Professional to enhance customer interactions. The role involves providing accurate information, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
HardwareHome RenovationManufacturing
Responsibilities
Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through various communication channels
Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs
Strives to be the single point of contact for various requests, including but not limited to order placement, product sourcing, and shipment tracking
Escalates customers’ concerns to Supply Chain Customer Experience Supervisor, as applicable, determining reason for escalation and ensuring resolution of concern
Multitasks efficiently to accurately input data while gathering necessary information to address customers inquiries
Connects on a personal level to establish rapport and guide the customers in every interaction with a positive attitude, engagement, care, and courtesy
Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems
Listens attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems while demonstrating sincere appreciation
Follows-up with customers to ensure all order and project requirements are satisfactorily met
Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe’s business and Supply Chain resources to effectively complete tasks
Provides feedback to Supply Chain Customer Experience Supervisor for continuous improvement to help determine gaps in processes
Partners with shipping, receiving and transportation to troubleshoot issues and communicate to internal and external customers accordingly
Qualification
Required
High School or GED
2 years' experience in a call center, office administration, high volume retail, service support, or similar work environment
Experience processing specialty orders
Excellent written and oral communication skills
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Ability to solve problems with a positive, can-do attitude
Ability to multi-task, prioritize and manage time effectively
Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customers service until resolution is met
Preferred
Knowledge of the home improvement retail industry
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (389)
2024 (310)
2023 (388)
2022 (357)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2026-01-21
EIN Presswire
2026-01-19
2026-01-19
Company data provided by crunchbase