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Westinghouse Outdoor Power Equipment · 23 hours ago

Customer Service Represenative

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

Westinghouse Outdoor Power Equipment is looking for a Customer Service Representative with a passion for helping others. In this role, you’ll support customers, resolve their concerns, and ensure they receive high-quality service.

Electrical DistributionElectronicsManufacturing

Responsibilities

Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner

Provide expert guidance to customers on product issues, usage, or warranty questions

De-escalate and resolve concerns with empathy, patience, and professionalism

Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines

Accurately document customer interactions in our CRM system to maintain thorough records

Partner with teammates and cross-functional departments to share insights and improve customer support processes

Qualification

Customer serviceProblem-solvingNetsuiteCRM toolsCommunication skillsTeamworkAttention to detailCalm under pressure

Required

Excellent communication skills—both listening and speaking—with a natural ability to reassure and guide

Strong problem-solving abilities and attention to detail

Calm, solution-oriented approach to customer concerns and escalations

Proficiency with computer systems and software applications

A strong sense of accountability and teamwork

Ability to function well in a high-paced and at times stressful environment

High school diploma or equivalent