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First State Community Bank · 1 day ago

Business Support Specialist (56855)

Farmington, Main - Farmington, MO 63640

Full-time

Onsite

New Grad, Entry Level

First State Community Bank is seeking a Business Support Specialist who plays a critical role in delivering exceptional service and operational support for business banking products and services. The role involves acting as a trusted advisor to customers, ensuring smooth onboarding and ongoing assistance for various banking products.

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Responsibilities

Serve as the primary point of contact for business customers, providing prompt and professional assistance via phone, email, and digital channels

Troubleshoot and resolve customer issues efficiently, escalating complex matters when necessary

Collaborate with internal teams to ensure seamless service delivery across all touchpoints

Facilitate onboarding for business products such as ACH & Wires, Digital Banking, Positive Pay, Credit Cards, Merchant Services, RDC, and SmartPay Suite

Complete accurate and timely setup of new business products

Conduct follow-up training and support to ensure customer satisfaction post-onboarding

Assist customers with compliance and audit requirements

Respond promptly to fraud or compromised account situations, prioritizing customer protection

Maintain confidentiality and adhere to regulatory standards

Act as a resource for frontline staff and internal teams seeking product knowledge and support

Document customer interactions, issues, and resolutions in the CRM system

Maintain accuracy and professionalism in a high-volume, time-sensitive environment