ClearFuze Networks, Inc. ยท 7 hours ago
Project Engineer
Santa Monica, CA
Full-time
Hybrid
Mid Level
$34/hr - $44/hrClearFuze Networks, Inc. is seeking a driven and detail-oriented Projects Engineer to join their dynamic Projects Team. This hybrid role supports new client implementations and current client initiatives while assisting with Help Desk and Escalations as needed.
ConsultingInformation ServicesInformation Technology
Responsibilities
Lead and execute technical projects and client implementations from start to finish
Track and manage project milestones, time budgets, and technical deliverables
Collaborate with internal teams, vendors, and clients to ensure successful execution
Ensure all documentation is complete, consistent, and available in IT Glue and Autotask
Deliver stellar customer service with proactive and professional communication
Present project updates and handoffs clearly to both technical and non-technical stakeholders as well as internal teams
Provide client training on new systems and processes
Evaluate existing environments and recommend modernized solutions
Create technical scopes of work, estimates, and identify project risks
Propose hardware/software solutions aligned with ClearFuze standards
Maintain meticulous documentation in Autotask and IT Glue
Keep up to date with modern technologies and maintain relevant certifications
Develop internal standards for new technologies and contribute to knowledge bases
Participate in post-project reviews to identify improvements
Provide tiered support during implementations and as needed during peak ticket volume or escalations
Follow escalation processes, maintain SLA compliance, and resolve technical issues effectively
Qualification
Required
Strong communicator and self-starter
Passion for emerging technologies
Experience in executing technical projects and implementations
Ability to ensure accurate documentation and clear communication
Experience in collaborating with internal teams and clients
Customer service acumen
Technical expertise
Process adherence
Ability to work independently
Experience in leading and executing technical projects from start to finish
Ability to track and manage project milestones, time budgets, and technical deliverables
Experience in delivering customer service with proactive and professional communication
Ability to present project updates and handoffs clearly to both technical and non-technical stakeholders
Experience in evaluating existing environments and recommending modernized solutions
Ability to create technical scopes of work, estimates, and identify project risks
Experience in maintaining meticulous documentation in Autotask and IT Glue
Ability to keep up to date with modern technologies and maintain relevant certifications
Experience in providing tiered support during implementations and during peak ticket volume or escalations
Ability to follow escalation processes and maintain SLA compliance
Preferred
Experience with IT Glue and Autotask
Experience in providing client training on new systems and processes
Experience in developing internal standards for new technologies
Experience in participating in post-project reviews to identify improvements
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Company data provided by crunchbase