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Munchkin · 1 day ago

Customer Satisfaction Representative

Van Nuys, California, United States

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Munchkin Inc. is a leading baby lifestyle brand known for its innovative products and commitment to corporate social responsibility. The Customer Satisfaction Representative role involves providing high-quality customer service, addressing inquiries about products, and collaborating with cross-functional teams to resolve issues.

BabyConsumerE-CommerceMarketingShopping

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, web contact form, Live Chat, SMS, and physical mail, including questions related to:

Product assembly, care, and general usage

Product features, materials, and specifications

Consumable goods

Consumer complaints, including coordination of replacements for damaged or defective products

Maintain and organize product samples to support accurate and efficient customer assistance

Process replacement orders, including:

Full item and part item replacements

Updating and maintaining Salesforce price book

Managing part replacement inventory

Collaborate closely with cross-functional teams such as Quality Assurance, Product Development, Marketing, and E-Commerce to address product issues, concerns, and testing needs

Provide supplemental support to the E-Commerce team, assisting with:

Fraud detection and review

Inventory discrepancies

Order processing challenges

Shipment and return inquiries

Subscription related inquiries

Process QA product return for replacements

Manage RMA (Return Merchandise Authorization) processing workflows

Participate in ongoing training to strengthen nutrition knowledge and customer service skills

Contribute to continuous improvement initiatives, offering feedback and support for process enhancements

Perform other duties as assigned

Qualification

Customer service experienceCRM systems proficiencySalesforce experienceOrganizational skillsMultitasking skillsEmpathyHigh sense of urgencyConsumable goodsInfant formulaTeam playerAttention to detail