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The Church of Jesus Christ of Latter-day Saints · 14 hours ago

Service Desk Support Specialist I (Part-time)

Provo, UT

Part-time

Onsite

Entry Level

1+ years exp

The Church of Jesus Christ of Latter-day Saints is seeking a Service Desk Support Specialist I to support their IT Service Desk at the Missionary Training Center. This role involves responding to technology issues for over 6,000 users, ensuring timely resolution of incidents, and providing excellent customer service.

Non ProfitReligion

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Receives and responds to requests/questions from customers via chat, e-mail, phone, and web in a most professional manner

Ensures tickets are created in the incident management system and determine priority based on impact and urgency

Becomes familiar with all products and services offered by the IT department

Performs initial troubleshooting and track incidents from beginning to end and ensure prompt response and resolution

Dispatches technical support representatives (TSRs) and coordinates work with other staff to resolve issues

Follows-up on incidents where the Service Level Agreement (SLA) has not been met

Notifies customers of global issues (i.e. server or application down, system changes, etc.)

Responds appropriately to high-profile situations requiring extra care or speed

Supports mobile device and Mac operating systems

Verifies documented solutions for accuracy and usability

Assists Coaches in the support and training of Analyst 1 and staff when requested

May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Qualification

Microsoft Office SuiteCustomer serviceProblem solvingTeamworkLearning aptitudePhysical staminaDesktop management softwareMicrosoft administrationWriting skillsAttention to detail

Required

In depth knowledge of Word, Excel, PowerPoint, Outlook, and other applications

Excellent writing skills and type 45 wpm

Be able to learn quickly and have aptitude for learning computer-related concepts

Must be detailed, thorough, organized, and follow standard operating procedures

Must have excellent customer service skills

Ability to foster and work in a team environment

Ability to solve problems appropriately and without assistance

Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time

To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment

Preferred

Experience at the MTC IT Service Desk (know the systems and people supported)

Knowledge of and experience in Microsoft administration (user accounts, Group Policies, rights, etc.)

1 year of experience using Altiris or other desktop management software

Company

The Church of Jesus Christ of Latter-day Saints

Glassdoor4.5

"This work is so liberating: to be employed in an organization wherein we have the ultimate freedom to use true principles of the restored gospel of Jesus Christ in our work each day.

Founded in 1830

Salt Lake City, Utah, USA

10001+ employees

https://www.lds.org

H1B Sponsorship

The Church of Jesus Christ of Latter-day Saints has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)