IHA · 1 week ago
Practice Manager
Bloomfield Hills, MI
Full-time
Onsite
Mid, Senior Level
4+ years expIHA is seeking a Practice Manager to oversee the Bloomfield and Rochester Primary Care locations. The role involves managing clinical and administrative aspects of the practice, ensuring quality care, staff satisfaction, and compliance with regulations.
Health CareHospitalMedical
Responsibilities
Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes
Works with the SMD to develop the vision and direction of the practice in alignment with IHA's priorities
Works with practice providers and practice management team to develop, implement, and manage the CORE Work plan
Assures that the highest quality of care is delivered by the practice:
Reviews patient care quality data and peer review data and develops action plans as necessary
Reviews practice risk assessment regularly
Monitors continuing medical education of the team
Ensures the patient satisfaction scores related to the office demonstrate continuous improvement
Manages practice staff - hiring, training, supervising, evaluating, disciplining and terminating
Creates a positive and productive work environment to attract and retain staff, providers and patients
Works closely with the SMD, practice supervisors, and the Division Director, to ensure that IHA employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications
Organizes and implements orientation and training programs for all new staff and providers under the guidance of the SMD
Promotes educational opportunities for staff and providers; develops future leadership within the office
Reviews annual staff and provider satisfaction reports with SMD, office leadership, providers and staff; Develops, implements and monitors ongoing improvement plans
Works with staff supervisors, SMD and HR to address personnel issues
Contributes to the evaluation and improvement plans for Physicians/APNs
Coordinates the scheduling of providers
Assures the practice's compliance with federal, state and safety regulations
Ensures that the practice maintains a physician documentation and coding audit program
Accountable, with the SMD, for assuring compliance with patient and staff safety regulations
Supports the SMD and clinical leadership with producing plans for improving quality and patient safety
Works respectfully and cooperatively with management, staff, patients, and vendors; handling escalated patient and staff issues as needed
Administers regular provider and staff meetings to gather feedback, ensures appropriate patient access and develops teamwork
Assures that all office staff and providers have support and accurate information about IHA activities and goals
Meets regularly with SMD and Division Director to review progress and problems in the practice
Attends Divisional Operating Team and Practice Manager meetings, and others as required
In conjunction with the SMD, meets regularly with practice providers to review material from Operating Team meetings, financials including provider productivity and budget status report, and to review progress on goals and CORE work plan
Develops and manages practice annual budget
Reviews monthly financial data and develops meaningful tools to assist SMD in the understanding of how the practice is performing
Prepares and responds to monthly budget variance reports
Monitors monthly statistical reports and practice trends and develops actions plans accordingly
Works with the Division Director to develop cost effective staffing models and office operations
Participate in new business development as appropriate for practice
Implements effective, quality marketing programs
Performs other duties as assigned
Qualification
Required
Bachelor's degree is preferred; Combination of 1-2 year's college coursework and, 5 or more year's relevant work experience will be considered in lieu of a Bachelor's degree; additional experience will be considered if there is no college coursework
Prior leadership experience in a medical office environment or other relevant professional experience; requires a minimum of 4 years in combination with meeting education requirements
Four years of experience directly supervising non-exempt staff and leadership team is required
Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives
Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations
Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation
Excellent communication skills in both written and verbal forms, including proper phone etiquette
Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive
Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor
Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, provides, patients, family members, insurance carriers, vendors and the general public
Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations
Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work
Ability to exercise sound judgment and problem-solving skills
Ability to coordinate, direct and supervise the work of others
Ability to analyze and interpret data for appropriate and effective response
Ability to handle IHA staff and organizational information in a confidential manner
Successful completion of IHA competency-based program within introductory and training period
Physical activity that often requires sitting or standing, keyboarding, filing and phone work
Physical activity that often requires extensive time working on a computer
Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting
Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs
Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment
Company
IHA
Established in 1994, Trinity Health IHA Medical Group is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Annie Steiner
Human Resources Business Partner
Catherine TerBush, SHRM-CP
Senior HR Business Partner
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