Cunningham Security Systems ยท 3 days ago
Customer Service Representative
Wiscasset, ME
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrCunningham Security Systems is a trusted, family-owned business specializing in custom residential and commercial security solutions. They are currently seeking a Customer Service Representative to handle customer inquiries, assist with alarm systems, and ensure customer satisfaction.
CommercialResidentialSmart Home
Responsibilities
Handling a high volume of incoming calls for a customer base of over 12,000
Providing prompt and courteous responses to phone and email inquiries
Reviewing daily alarm activity reports
Assisting customers with basic alarm system troubleshooting
Following up to ensure customer satisfaction
Qualification
Required
High school diploma or equivalent
Previous customer service experience (call center experience is a plus)
Strong communication skills and a positive, solution-oriented attitude
Excellent attention to detail and the ability to multitask
Comfortable using Microsoft Office and learning new software (CRM experience is a bonus)
Benefits
Medical, dental, and vision insurance.
Short- and long-term disability.
Paid time off.
Retirement plan.
Company
Cunningham Security Systems
Cunningham Security Systems offers monitored security systems for homes and businesses.
Founded in 1983
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase