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Heartland Dental · 2 days ago

Dental Office Assistant

Glendale, WI

Full-time

Onsite

Entry Level

$19/hr - $22/hr

1+ years exp

Heartland Dental is the nation's largest dental support organization, and they are seeking a self-motivated Business Assistant to join their team at Forward Dental – Glendale. The role involves managing front office duties, welcoming patients, and supporting the overall operations of the dental office.

ConsultingDentalHealth CareHealth Diagnostics

Responsibilities

Welcome patients and deliver a great first impression

Answer phones, schedule/reschedule appointments

Support check-in/check-out and basic front-desk flow

Help keep the day running smoothly by staying organized and proactive

Learn dental office systems and processes as you grow

Greet and welcome patients as they enter the office to create a great first impression of our team

Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies

Utilize Dentrix for patient scheduling and records

Schedule and confirm appointments for multiple providers in the office

File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage

Post insurance and patient payments and process accounts receivables

Review treatment plan fees and payment options with patients

Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Qualification

DentrixInsurance billingCustomer serviceOrganizational skillsCommunication skills

Required

Experience working in a fast-paced and customer-centric environment

Excellent communication and organizational skills

The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards

Preferred

1+ years of experience in a dental or medical setting

1+ years of experience with insurance billing and accounts receivable

Dentrix or other dental software experience

Benefits

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Access to on-demand Daily Pay

Company

Heartland Dental

Glassdoor3.5

As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.

Founded in 1997

Effingham, Illinois, USA

10001+ employees