Nethone, a Mangopay solution · 1 week ago
Principal/Senior Customer Success Manager
London, OR
Full-time
Hybrid
Senior Level, Lead/Staff
4+ years expNethone, a Mangopay solution, is a pioneer in multi-party payments providing wallet-based payment infrastructure. The Senior Customer Success Manager will be responsible for managing client portfolios, ensuring satisfaction, and driving revenue growth through upsells and cross-sells.
AnalyticsArtificial Intelligence (AI)Business IntelligenceCyber SecurityFinTechFraud DetectionMachine LearningRisk ManagementSaaS
Responsibilities
Build long-term sustainable relationship with your portfolio of clients
Understand levers for each of your clients to increase your portfolio’s revenue through upsells, cross-sells and optimization of the quality of services
You are also the technical expert of our products and their implementation/integration into clients’ environments
Understand client fraud prevention requirements and recommend solutions that meet their needs
Work very closely with the client tech teams to drive the optimization our product
Work closely with the product and engineering teams to ensure that our solution is adapted to the client’s needs
Participate in product development and provide feedback on new features and functionalities
Generate revenue through the support of the sales team, pricing negotiation, upsells and cross-sells
Qualification
Required
Previous experience working as an account manager within the fraud prevention, SaaS or payment industry
At least 4/5 years of experience in a account management, technical sales, commercial customer success role, preferably in the payment industry
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
Comfortable conducting tech discussions with customers covering tech aspects of the product
You are a creative problem solver, analytical and know how to anticipate and adapt
You have a sales mindset and are proactive, curious, rigorous, responsive
Fluent in English and Portuguese is a requirement
Preferred
Spanish, French or other European languages are a plus
Company
Nethone, a Mangopay solution
Founded in 2016 by a group of security experts and data scientists, Nethone is now part of Mangopay, continuing its mission to fight fraud with the highest precision.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.6MKey Investors
Innovation NestNational Center for Research & DevelopmentDaftcode
2022-11-29Acquired
2021-07-15Series A· $6.7M
2019-04-17Seed· $1M
Recent News
2025-10-11
ARIA | Success is earned.
2025-10-10
2025-10-09
Company data provided by crunchbase