Apply on Employer Site

National Community Renaissance · 13 hours ago

IT Support Specialist

Rancho Cucamonga, CA

Full-time

Onsite

New Grad, Entry Level

National Community Renaissance is a nonprofit affordable housing developer focused on creating healthy communities. They are looking for an IT Support Specialist to provide technical support, manage incidents, and enhance customer service within the IT department.

Property ManagementReal Estate

Hiring Manager

Kristina López Herrera

Responsibilities

Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc

Documental incidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management

Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments

Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution

Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information

Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management

Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments

Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home

Ability to work flexible hours. Ability to travel is required

Must possess a valid driver's license, current automobile insurance and reliable form of transportation