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ABM Industries · 21 hours ago

APS Senior Portfolio Director - Education, Southeast

Charlotte, NC

Full-time

Onsite

Director/Executive

12+ years exp

ABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. They are seeking a Senior APS Portfolio Director to support their Education Performance Solutions, responsible for executing operational processes and ensuring client satisfaction while meeting financial objectives.

Facilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Adopt and execute the processes established by the Education and the APS Platform Team within the accounts assigned to

Proactively identify potential risks and assign proper resources to mitigate those risks

Establish, implement, and communicate the strategic direction of the account and education division; establish and implement policies, practices, and standards to ensure operational success

Review and approve cost-control reports, cost estimates, and staffing requirements

Active participation in business development opportunities, including pricing, presentations, and perspective client engagements

Assignment of pursuit teams for new business and retention teams for existing clients

Collaborate with Educational Regional Teams and Corporate Support Teams, in particular ABM’s Account Teams

Identify, recommend, and implement processes, technologies, and systems to improve the operations and the delivery of services to the client

Implement and integrate productivity measures and delivery methods to achieve planned ROI and KPI’s

Ensure that quality standards are assigned, measured, tracked, reported and met

Drive a culture of safety following required safety activities, inspections, and KPI’s

Oversee several workflows simultaneously

Drive decisions across multiple groups across the entire team

Special projects and other duties as assigned

Qualification

Engineering degreeEnterprise software solutionsSupplier Relationship ManagementClient relationship managementFinancial performance knowledgeMicrosoft Suite proficiencyCommunication skillsLeadership abilityCollaboration skills

Required

Bachelor's degree preferably in Engineering or Facilities related curriculum, and/or equivalent work experience

12+ years of experience in supporting/overseeing hard (skilled) and soft (non-skilled) operations for owners/operators of built environments

Experience engaging in client relationships for top tier (US and/or multi-national) corporations or institutions

Familiarity and experience with enterprise software solutions related to operating the built environment such as CMMS, BAS, BMS, WOM, and IWMS

Familiarity with emerging technologies such as IoT, VR, AI and Smart Buildings

Extensive experience in all aspects of Supplier Relationship Management

Understanding of client/market dynamics and requirements

Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership

Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization

Must be well-informed of market trends, regulations, and best practice in maintaining and operating built environments as well as being willing to participate in panel discussions, conferences, network organizations, and focus groups

Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders

Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, and OneNote

Proven leadership and ability to collaborate in a dynamic diverse environment