The Salvation Army · 6 days ago
Counselor Advocate
Elmira, NY
Full-time
Onsite
Mid LevelThe Salvation Army is seeking compassionate individuals to make a difference in the lives of domestic violence survivors. The Counselor Advocate will provide immediate emergency services, community education, and support for victims, while also overseeing direct services and ensuring coordinated referrals with community partners.
CharityNon ProfitRehabilitation
Responsibilities
Develop and oversee direct services, initial screening and intake process of minor victims of domestic violence to ensure all coordinated referrals needed are made with community partners for identified and ongoing service needs
Assure there is a 24/7 response to hotline calls by being on-call for resident assistants
Identify and provide ongoing community training to ensure best practice models are implemented throughout the community and across systems
Provide ongoing trauma informed direct services to a caseload of domestic violence residents and non-residents
Identify survivor leaders to provide ongoing feedback and support for those affected by domestic violence
Responsible for the timely submission of all required reports
Provide comprehensive victim services, which will include
Assisting victims with setting and accomplishing short- and long-term goals
Counseling - individual and group
Follow up contact through in-person contacts, telephone contacts or written communications
Counseling - individualized and/or group counseling to victims addressing the needs identified by the victims, assist in seeking services on their own behalf, informing the victims of options available to ensure their safety and the safety of their minor children, informing the victims of the nature of family violence and its effects on children, informing the informing the victims of the legal, financial and housing options available to them; assist the victim to improve their problem solving skills
Personal advocacy services, providing liaison services or active intervention with community services and programs as appropriate medical care; social services; employment, housing and submitting public assistance applications
Criminal justice support and accompaniment, including assisting victims in the application of petitions for Family and Criminal Court. Providing liaison services or active intervention on behalf of victims such as assistance in accessing legal remedies and protections and law enforcement personnel
Crisis Hotline counseling available 24 hours a day to residential and non-residential clients
Provide information and referrals - to community services and programs which meet the individual needs of victims of domestic violence
Community education/outreach activities by providing activities to the community regarding the need for and benefits of domestic violence service, the dynamics of domestic violence and the prevention of domestic violence by making presentations, distributing written materials and using the media
Providing children’s service by offering and providing appropriate counseling to the children of victims of domestic violence and assisting victim’s domestic violence in arranging child care for their children when such care is necessary to enable the victims to seek services or to participate in activities which would alleviate the victim’s needs
Providing support groups which allow peer support to interested victims of domestic violence to discuss their experiences with family violence
Providing transportation to victims of domestic violence to secure legal, medical, housing, employment or public assistance services
To obtain translation services to interpret any oral or written information for non-English speaking victims of domestic violence
Providing perpetrators and alleged perpetrators of domestic violence, upon request, with information and referral to community services and programs which meet the individual needs of such perpetrators
Maintaining and making accessible a list of community services and programs needed by victims of domestic violence or household members
Assist with the filing of NYS Office of Victim Service compensation claims including making victims aware of the availability of the program
Maintain case records including intakes and billings
Transport and accompany clients to appointments
Fulfill the mandated NYS requirements by reporting suspected child abuse
Neglect and then providing pertinent information to the Director
Fill in staff schedule as needed to maintain 24-hour coverage of the Safehouse shelter
Accept on-call responsibilities as assigned being within a 30-minute response area
Attend community meetings and presentations as assigned representing the program in a professional manner
Assist as necessary to maintain the shelter in regulatory status; including food shopping and cleaning
Maintain confidentiality and adhere to HIPAA Regulations
Accept other duties as assigned by the Safehouse Director
Accept any other duties as deemed necessary by the Commanding Officers
Qualification
Required
Must have a valid driver's license that meets The Salvation Army insurance requirements
Experience with trauma informed care and knowledge of domestic violence issues
Must have computer/typing skills in order to complete statistics, maintain case files, and correspond via email communication
Must have good communication skills - both verbal and written
Must have an understanding of program needs and goals
Preferred
Master's degree Preferred
Benefits
Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
Company Paid Basic Term Life Insurance for Employee
Long Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax Deferred Annuity (403B)
Christmas Bonus
Wireless discount for Verizon customers
Free parking
Company
The Salvation Army
The Salvation Army is a charity organization that focuses on rehabilitation, job training, veterans, and grassroots services.
Founded in 1865
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
Community Foundation of the Mahoning ValleyTimken Foundation of Canton
2025-07-08Grant· $0.01M
2023-06-30Grant· $0.05M
Leadership Team
Michelle Dressler, MBA
Territorial Finance Secretary (CFO)
Clarence White
Chief Information Officer
Recent News
2026-01-07
Canada NewsWire
2025-11-18
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