Saildrone · 15 hours ago
IT Technical Support Engineer
Alameda, CA
Full-time
Onsite
Entry, Mid Level
$79K/yr - $99K/yrSaildrone is a company that operates unmanned surface vehicles for intelligence and security in marine environments. They are seeking an IT Technical Support Engineer to provide essential support to internal users, ensuring smooth onboarding and ongoing assistance, while also contributing to the efficiency and growth of the IT department.
Artificial Intelligence (AI)Big DataDronesManufacturingMarine Technology
No H1B
U.S. Citizen Only
Responsibilities
Gracefully provide accurate technical support to on-site and remote users around the world
Attentive ownership of assigned support tickets through consistent communication, responsible escalation, and informed hand-offs
Participate in maintaining accurate equipment inventory
Helpdesk on-call rotation
Configure and deploy end-user systems
User account on-boarding/off-boarding
Lead end-user training and on-boarding sessions
Follow known procedures with accuracy and consistency
Demonstrate initiative and maintain a high degree of professional conduct at all times
Seek opportunities to improve knowledge, skills, and performance
Troubleshoot and support shared office systems such as printers and conference room AV systems
Create and update documentation (internal and end-user facing)
Collaborate with teammates to improve IT Department processes and procedures
Thrive in a dynamic, fast-paced environment
Qualification
Required
Ability to work on-site, full-time at Saildrone's headquarters in Alameda, CA
Capable time management skills
Methodical and accurate troubleshooting
Clear written and verbal communication
Ability to know when to escalate
A passion for IT Technology and Service Delivery
Friendly disposition and great sense of humor
Loves working with and helping people
Ability to lift up to 30 pounds
Experience supporting or interacting with MacOS/Windows/Ubuntu endpoints
Experience supporting or interacting with Apple and Android mobile devices
Experience with Endpoint Management tools (JumpCloud)
Experience with Identity Management tools (Okta)
Experience with Productivity tools (Google Workspace, Microsoft 365, Atlassian, Smartsheet, Lucid)
Experience with Communications and Collaboration tools (Slack, Zoom, Teams)
Preferred
Shell scripting/automation (BASH/Powershell/Python)
DevOps/Infrastructure as Code
Proven experience replacing manual processes with automations by leveraging available APIs
A passion for documentation
Exceptional attention to detail
Familiarity with regulatory and compliance frameworks (NIST Cybersecurity Frameworks, ISO9001/ISO27001, SOX, SOC2)
Current certifications from any vendor listed
AWS Certifications
Active study or current certifications relating to ITIL and Project Management
Benefits
Paid time off, including vacation, bereavement, jury duty, sick time and parental leave
Comprehensive and competitive medical, dental and vision plans, and HSA with employer matching.
Company sponsored life insurance
Stock Options
Annual stipend for continued learning and development
Quarterly company BBQs at our Alameda HQ (bring your friends and family!)
Free Bay Area Public Transportation via AlamedaTMA with the BayPass Clipper Card
Company
Saildrone
Saildrone is a maritime company that enables navies, governments, and organizations to obtain data required to monitor the maritime domain.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$299.5MKey Investors
Lockheed MartinExport and Investment FundBond
2025-10-29Corporate Round· $50M
2025-05-13Series C· $60M
2021-10-18Series C· $100M
Leadership Team
Richard Jenkins
Founder & CEO
John Mustin
President
Recent News
2025-11-01
Washington Technology
2025-10-31
2025-08-29
Company data provided by crunchbase