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Bits In Glass · 4 days ago

Business Analyst Creatio

United States

Full-time

Remote

Mid Level

3+ years exp

Bits In Glass is a leading company in AI and automation consulting, seeking a curious and energetic Business Analyst within their Creatio team. The role involves collaborating with internal teams and clients to understand business needs, optimize workflows, and ensure seamless CRM solution delivery to drive customer success and operational efficiency.

Cloud ComputingConsultingSoftware

Growth Opportunities

Responsibilities

Gather and document business and functional requirements from stakeholders

Translate requirements into clear user stories, epics, and acceptance criteria

Analyze customer data and usage to identify insights and improvement opportunities

Map and optimize business processes and customer workflows

Model and support implementation of process automation

Collaborate with technical teams to deliver CRM solutions and customizations

Configure and customize solutions using no-code / low-code tools

Validate system designs and implementations against business requirements

Engage with clients to support adoption and resolve delivery challenges

Lead or support client training and onboarding

Operate within an agile delivery model and participate in sprint activities

Qualification

CreatioBusiness AnalysisCustomer SuccessData AnalysisProcess MappingProject ManagementTechnical AcumenJiraDevOpsCommunication SkillsProblem-SolvingAttention to Detail

Required

Bachelor's degree in Business, IT, or related field

3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions

Strong understanding of Customer Success principles and CRM systems

Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes

Strong communication and interpersonal skills to work with both technical teams and business stakeholders

Enterprise client experience

Experience with data analysis, reporting tools, and presenting insights to drive business decisions

Ability to manage multiple projects and prioritize tasks effectively

Strong analytical skills to drive customer success outcomes

Work with client to portion future work with the client

Work with the client and the Bits In Glass sales and delivery teams to identify opportunities for future work, maintain change control and maximize potential for value-added work

Experience in process mapping and identifying areas for improvement

Excellent written and verbal communication skills for diverse audiences

Problem-solving abilities with a focus on customer-centric solutions

Strong project management skills with attention to deadlines and quality

A customer-first mindset to align solutions with business goals

Technical acumen with knowledge of low-code platforms and system integrations

Meticulous attention to detail in documentation and solution delivery

Experience with Jira or Dev ops

Preferred

Certifications in CRM platforms or customer success management are a plus

Strong preference for Creatio

Company

Bits In Glass

Bits In Glass is an award-winning software consulting firm combining deep industry expertise and experience with the best names in technology to provide innovative solutions to your unique business challenges.

Founded in 2002

Edmonton, Alberta, CAN

201-500 employees