Customer Support Specialist jobs in United States
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Practice by Numbers ยท 15 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$50K/yr - $57K/yr
date2+ years exp

Practice by Numbers is a high-growth company redefining how dental and medical practices grow using next-generation software. They are seeking a Customer Support Specialist to serve as the front-line owner of the post-launch customer experience, ensuring high-quality support and customer satisfaction through various engagement channels.

ComputerHealth Care

Responsibilities

Serve as a primary support contact for customers post-launch across chat, email, and phone
Support dental practices across the U.S. and Canada, adjusting communication style based on urgency and channel
Own customer issues from initial intake through resolution, regardless of entry point
Ensure timely, accurate, and empathetic responses
Maintain accountability for follow-through and closure
Support customers through early post-launch usage and stabilization
Provide real-time guidance via chat and phone, and structured follow-ups via email
Help customers navigate workflows, configurations, and common use cases
Identify early signals of friction or adoption risk
Build deep working knowledge of PbN products, features, and workflows
Stay current on releases, updates, and known issues
Guide customers toward best practices aligned with their goals
Troubleshoot and resolve functional or technical issues efficiently
Escalate complex issues to Engineering, Product, or specialized teams with proper context
Communicate progress, expectations, and resolution clearly across all channels
Capture customer feedback, trends, and recurring issues
Share actionable insights with Product and CX leadership
Contribute to improving documentation, workflows, and self-service resources
Maintain accurate records in support systems (e.g., Intercom, HubSpot Service Hub) across chat, email, and phone interactions
Document resolutions, call summaries, and recurring patterns
Follow and help refine SLAs, escalation paths, and response standards

Qualification

Customer Support ExperienceSaaS KnowledgeTroubleshooting SkillsIntercom ExperienceHubSpot Service Hub ExperienceMulti-Priority ManagementDental Software FamiliaritySMB Workflows UnderstandingStartup Environment ExperienceWritten CommunicationVerbal CommunicationProblem-SolvingFast-Paced Environment Adaptability

Required

2+ years of experience in Customer Support or Customer Experience within a SaaS or technology company
Strong written and verbal communication skills
Proven ability to troubleshoot, problem-solve, and work independently
Comfort managing multiple priorities in fast-paced environments
Experience with support tools such as Intercom, HubSpot Service Hub, or similar
Willingness to work EST or PST hours to support U.S. and Canadian customers

Preferred

Experience supporting SaaS products used by dental or healthcare practices
Familiarity with dental software ecosystems (Dentrix, Eaglesoft, Open Dental, cloud PMS platforms)
Understanding of SMB or practice-level workflows
Experience in high-growth or startup environments

Benefits

Medical, dental, and vision coverage
401(k) with company match

Company

Practice by Numbers

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Practice By Numbers was founded based on the experience that two of the co-founders had in starting a new dental practice.
dateFounded in 2015
location
Redmond, Washington, USA
people-size51-200 employees
web-link
https://www.practicenumbers.com/

Funding

Current Stage
Growth Stage

Leadership Team

R
Rohit Garg
President
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Recent News

PR Newswire
Scott Leune Names 2026 Sponsors Selected to Support Dental Practice Growth and Operations
2025-12-29
PR Newswire
Scott Leune Partners with Practice by Numbers for 2026 Education Sponsorship
2025-12-18
Company data provided by crunchbase