Huffines Auto Dealerships · 1 day ago
Service BDC Representative GOP
Plano, TX
Full-time
Onsite
Entry Level
1+ years expHuffines Auto Dealerships operates multiple dealerships and is known for its commitment to customer excellence. They are seeking a Service BDC Representative to handle lead generation and provide efficient service to customers while ensuring customer satisfaction and information security.
AutomotiveCustomer ServiceRetail
Responsibilities
Receive inbound and conduct outbound calls to drive traffic for the service department by setting appointments for prospective customers
Updating and maintaining customer information in database systems
Following up on customer visits to ensure customer satisfaction
Ensuring protection of customer information by continually following information security procedures
Addressing customer concerns and issues or escalating as needed
Coordinating questions and issues with the appropriate department personnel
Directing customers to the appropriate department or point-of-contact
Providing courteous and efficient electronic and phone customer service assistance
Taking ownership of the customer experience by immediately addressing and resolving issues
Assisting and coordinating customers to minimize wait time and promote the most effective service method as required
Able to work in a varied working schedule environment that includes both opening and closing shifts
Business Development Center hours of operation 7:00am - 7:00pm
One Saturday shift per month is required
Qualification
Required
High school diploma or GED
Minimum one-year customer service
Exceptional interpersonal skills and excellent communication skills
Demonstrated proficiency in the use of computers, software applications, and technology systems
Motivated self-starter able to establish and meet production goals
Time management, professional dress, and behavior are all required for this position
Friendly and customer service focused
Proven ability to multi-task
Preferred
Automotive industry experience preferred
Benefits
Medical benefits, vision, dental, and Health Savings Account (HSA)
Five-day work week (no mandatory overtime)
401(k) with company match
Company-paid life insurance
Employee discounts
Paid time off (PTO)
Paid holidays
Chaplain Services
Company
Huffines Auto Dealerships
Huffines Auto Dealerships is a car dealership and service center.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2024-11-08
Company data provided by crunchbase