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Walmart Canada · 21 hours ago

(USA) Market Fulfillment Lead

Billings, MT

Full-time

Onsite

Mid, Senior Level

$90K/yr - $180K/yr

2+ years exp

Walmart Canada is seeking a Market Fulfillment Lead to enhance operational performance and customer experiences. The role involves collaborating with stakeholders, developing business plans, and implementing solutions to drive improvements in store fulfillment processes.

DeliveryRetailShopping

Responsibilities

Collaborates with stakeholders to obtain market research and data

Reviews key performance indicators and builds action plans to improve performance

Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps

Develops and implements solutions to improve program and process metrics

Leads process improvement projects and utilizes data to provide insights

Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels)

Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs

Develops and communicates business plans and priorities

Removes barriers and obstacles that impact performance or associate, customer, and driver experiences

Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly

Develops contingency plans, demonstrates adaptability, and supports continuous learning

Sets clear expectations, performance measures, and goals, and helps team members do the same

Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives

Identifies and plans for improvement in performance using key business metrics

Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals

Pursues the achievement and alignment of measurable and meaningful goals

Leverages resources and talent to achieve business goals

Ensures team members are held accountable for achieving expected results

Prioritizes and balances time, actions, and projects to ensure the accomplishment of results

Monitors progress of others and redirects efforts when goals change or results are not met

Supports driver supply and driver experiences through root cause analysis and solutioning

Identifies and escalates opportunities for resolution (for example, driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions)

Completes deliveries to understand and resolve driver and customer experience pain points

Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area

Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance

Works with operators on strategy execution

Facilitates alignment between teams within different workstreams working across digital spaces

Determines and supports resource requirements

Reacts to changes in the retail environment

Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products

Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity

Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events

Qualification

Retail OperationsProject ManagementDigital Change InitiativesCustomer ServiceManagement ExperienceBusiness Management

Required

Bachelor's Degree in business, management, or a related field and 2 years' experience in retail operations or related field OR 5 years' experience in retail operations or related field

Valid state-issued driver's license

Preferred

Customer service environment

Digital change initiatives

Management experience within Walmart Operations

Managing a grocery retail operation

Project Management

Retail Management

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.