Twin State Technical Services · 11 hours ago
Engineering Manager, Service Desk and Managed Services
Davenport, IA
Full-time
Onsite
Mid, Senior LevelTwin State Technical Services is seeking a Service Desk and Managed Services Manager to lead operational workflows and enhance service quality. In this role, you will mentor engineers, refine procedures, and ensure effective communication between teams to drive efficiency and technical growth.
Cloud StorageDigital MarketingInformation TechnologySoftwareWeb Development
Responsibilities
Lead operational & process ownership for Service Desk and Managed Services
Define, maintain, and improve procedures, runbooks, and escalation paths
Enhance ticket handling, documentation, and client communication
Partner with leadership to boost efficiency, service quality, and scalability
Facilitate cross-team collaboration and communicate improvement opportunities
Drive technical and professional growth of engineering teams
Qualification
Required
Strong background in IT engineering, support, or managed services
Proven success handling complex escalations across systems, networks, and endpoints
Experience mentoring or leading engineers—formally or informally
Outstanding communication and organizational skills
Clear interest in management and driving operational excellence
Preferred
Relevant certifications (ITIL, CompTIA, or similar) a plus
Benefits
Comprehensive health, vision, and dental insurance
Generous paid time off
Opportunities for growth, learning, and advancement
Dynamic, supportive, and high-performing team environment
Company
Twin State Technical Services
Twin State Technical Services provide web development, software development, film production, network solutions & digital marketing.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-12-19
Company data provided by crunchbase