Fireline · 1 week ago
Account Executive
Baltimore, MD
Full-time
Onsite
Mid Level
3+ years expEncore Fire Protection is the east coast's largest full-service fire protection company, dedicated to providing innovative fire suppression solutions. The Account Executive role focuses on expanding existing customer relationships, managing renewals, and identifying upsell opportunities to ensure customer satisfaction and retention.
Consulting
Responsibilities
Manage a defined book of existing customers with a focus on expansion, retention, and referrals
Identify upsell and cross-sell opportunities across systems, locations, and services, for example inspections, service, monitoring, and projects
Own the renewal process, tracking contract terms and dates, and engaging customers early to keep agreements current
Source and track public and private bid opportunities tied to your accounts, so we stay ahead of upcoming work
Act as a trusted advisor and primary point of contact for your customers, helping them navigate questions and decisions related to fire protection
Collaborate closely with service, installation, and operations teams to ensure a smooth, consistent customer experience from proposal through delivery
Build, review, and coordinate proposals and supporting documents in partnership with internal teams
Keep your activities, pipelines, renewals, and follow-ups organized and up to date in HubSpot, our CRM
Qualification
Required
Three to five years of professional experience, ideally in sales, account management, customer success, or other service-based roles
Excellent communication skills, including clear verbal and written communication with both internal teams and customers
Comfort working with tools such as Excel and PowerPoint, or Google Sheets and Slides, to track activity and support proposals
Strong organization and attention to detail, with the ability to manage multiple accounts, renewals, and follow-ups at the same time
A self-starter mindset with a team-first attitude, high level of ownership, and willingness to learn and adapt as the business evolves
Preferred
You have experience using CRM software, and experience with HubSpot is considered a strong plus
You have experience working in a private equity-backed environment where KPIs, growth targets, and value creation plans are a regular part of the conversation
You have prior experience in fire protection, life safety, building services, facilities management, or another recurring service-based industry
You are familiar with ServiceTrade or similar industry specific service platforms
You have exposure to sales tools such as Dealhub, Convex Atlas, or ZoomInfo to support account planning and opportunity identification
You have a bachelor's degree in business, marketing, communications, or a related field
Benefits
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective , not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
Company
Fireline
Founded in 1947, Fireline is a company committed to excellence in providing professional fire protection equipment and services in the mid-Atlantic regions of Maryland, DC, and Northern Virginia.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-01-16Acquired
Leadership Team
Anna Gavin
Executive Advisor
Recent News
Company data provided by crunchbase