Gosh Enterprises Inc · 2 days ago
Support Specialist II
Upper Arlington, OH
Full-time
Hybrid
Entry, Mid Level
2+ years expGosh Enterprises Inc is seeking a Support Specialist II to provide advanced technical support for their corporate teams and over 900 restaurants. This role focuses on resolving complex restaurant technology issues and ensuring effective support processes are in place.
Restaurants
Responsibilities
Provide advanced troubleshooting for ParTech or Brink POS, payment processing systems, kitchen hardware, and related technology
Perform remote diagnostics and onsite visits when hands on support is required
Resolve escalated hardware, software, network, and application issues for corporate and restaurant users
Conduct root cause analysis and collaborate with vendors and IT teams to implement permanent fixes
Support new store openings, hardware refreshes, system upgrades, and rollout initiatives
Create and maintain knowledge base articles, runbooks, and troubleshooting guides
Participate in rotating on call schedule to ensure coverage outside normal business hours
Continuously improve support processes, documentation, and tools
Perform other related duties and special projects as assigned
Qualification
Required
Two or more years of IT support experience with demonstrated Tier 2 responsibilities
Strong troubleshooting skills across POS, payments, and restaurant technology
Calm and clear communication abilities during urgent store impacting issues
Ability to fully resolve issues rather than implement temporary fixes
Strong documentation and knowledge sharing habits
Preferred
Bachelor's degree in a related field is preferred, or equivalent experience in IT support
Experience with ParTech or Brink POS is strongly preferred
Company
Gosh Enterprises Inc
GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands: • Charleys: A 620+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World • Bibibop Asian Grill: An award winning, 40+ unit Korean-inspired fast casual restaurant concept • Lenny’s Grill and Subs: A Memphis-based 70+ unit chain serving high quality deli subs and hot subs • Charleys Kids: A non-profit, partnering with likeminded organizations around the world to provide food, education, and mentorship to at-risk children.
Founded in 1986Upper Arlington, Ohio, US
1001-5000 employeesFunding
Current Stage
Late StageLeadership Team
Dylon Parker
Talent Partner
Sarah Sneider, PHR
Senior Human Resources Business Partner
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