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Adonis · 19 hours ago

Principal, Strategic Accounts

New York, NY

Full-time

Hybrid

Lead/Staff

$190K/yr - $210K/yr

10+ years exp

Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. In this role, you’ll serve as the single-threaded owner for Adonis’s most critical customer relationships, accountable for overall customer success outcomes across various teams and ensuring a unified customer experience.

Artificial Intelligence (AI)Health CareInformation TechnologySoftware

Responsibilities

Own overall success accountability across the full customer lifecycle

Be responsible for outcomes spanning Client Success, Implementation, Support, Product, Engineering, and Client Experience

Serve as the final point of accountability when issues cross teams or priorities

Build and maintain trusted relationships with executive stakeholders

Act as a strategic advisor aligned to customer financial and operational priorities

Lead executive business reviews and long-range partnership planning

Orchestrate cross-functional teams to deliver a unified customer experience

Translate customer outcomes into internal priorities and execution plans

Partner with Product and Engineering to align customer needs to roadmap decisions

Define and own success plans tied to business objectives and KPIs

Ensure measurable ROI, adoption, and time-to-value

Diagnose risk early and drive root-cause resolution

Own retention and expansion outcomes

Be accountable for Net Revenue Retention (NRR)

Partner on renewals and value-based expansion

Own client satisfaction and referenceability

Drive advocacy, testimonials, and long-term trust

Act as the senior voice of the customer internally

Net Revenue Retention (NRR)

Client satisfaction and executive sponsorship

Customer referenceability

Adoption, time-to-value, and ROI

Cross-functional execution quality

Qualification

Customer SuccessStrategic Account LeadershipCross-functional Team OrchestrationExecutive Relationship ManagementOutcome-driven StrategyExecutive PresenceJudgmentCommunication Skills