TEKsystems · 1 day ago
Customer Service Representative - Field Service
Grand Rapids, MI
Contract
Hybrid
New Grad, Entry Level
$14/hr - $14/hr
0+ years expTEKsystems is a leading provider of business and technology services. They are seeking an entry-level Customer Service & Dispatch Coordinator to coordinate furniture warranty service, manage work orders, and provide exceptional customer service while ensuring timely communication and documentation.
Information Technology
Responsibilities
Handle inbound and outbound calls to assist customers and technicians
Provide accurate information, complete forms, and determine claim status based on guidelines
Dispatch and schedule service requests to technicians; process work orders promptly
Interpret technician reports and follow up as needed
Build strong relationships with technicians and business partners
Source and onboard new technicians; provide feedback and coaching
Act as liaison for business-to-business accounts; ensure timely responses and compliance with SLAs
Document customer interactions and close claims/cases appropriately
Maintain professionalism and deliver outstanding customer service at all times
Perform additional administrative duties as assigned
Qualification
Required
6+ months of call center experience (inbound or outbound)
Experience with data entry or order processing (20–30% of role)
Strong computer skills; ability to navigate multiple systems simultaneously
Excellent verbal and written communication skills
Ability to work independently in a remote environment
Must have high-speed internet and ability to hardwire modem to company-provided phone
Preferred
Experience in logistics, dispatching, or claims processing
Associate degree or higher
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase