W.W. Enroughty & Son Inc. ยท 13 hours ago
Help Desk Support Specialist
United States
Full-time
Remote
Entry Level
$30/hr - $35/hr
1+ years expW.W. Enroughty & Son, Inc. is one of the largest commercial and industrial painting and coating companies on the East Coast, known for its commitment to quality and customer service. They are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to internal teams and external clients, ensuring smooth technology use within the organization.
Building MaintenanceFacilities Support ServicesFacility Management
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, or chat
Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems
Respond to queries and requests for assistance, guiding users through step-by-step solutions
Troubleshoot technical issues related to computers, printers, networking, and peripherals
Install, configure, and maintain software, hardware, and network systems
Escalate unresolved issues to higher-level support teams or vendors as necessary
Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.)
Maintain knowledge of company systems and technologies to provide effective solutions
Provide end-user training on basic IT functions, software, and tools
Collaborate with other IT teams to ensure smooth integration of systems and software
Participate in system updates, patches, and routine maintenance
Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs)
Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures
Qualification
Required
Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered)
Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles
Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues
Communication: Excellent verbal and written communication skills to effectively assist users with technical problems
Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests
Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure
Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system
Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals
Benefits
Competitive salary commensurate with experience.
Comprehensive health coverage: medical (PPO/HMO options), dental, and vision plans with employer contributions toward employee premiums; coverage effective the first of the month following hire.
Retirement savings: 401(k) plan with company match up to 4% (eligibility as per company policy).
Paid time off: accrual-based PTO starting at 15 days per year (pro-rated for new hires), plus 8 company holidays and 5 sick days; additional paid leave for bereavement and jury duty.
Paid parental leave: up to 6 weeks of paid leave per company policy.
Company-paid basic life insurance and disability benefits (short-term and long-term).
Professional development: annual training stipend (e.g., $1,000/year) and reimbursement for approved certifications and job-related courses.
Tuition assistance: up to $2,500 per year for approved education related to the role (subject to approval).
Flexible work arrangements: hybrid/remote work options where role permits and flexible scheduling to support work-life balance.
Equipment & home office support: one-time or annual stipend for required tools, peripherals, or connectivity (based on role needs).
Employee Assistance Program (EAP), wellness initiatives, and employee discount programs.
Performance-based bonuses and clear internal career progression opportunities.
All benefits are subject to eligibility requirements and company policies; full details will be provided upon hire.
Company
W.W. Enroughty & Son Inc.
W.W. Enroughty specializes in traditional paint systems to the latest in high-performance coatings & abrasive blasting techniques.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase