Apply on Employer Site

Fanatics · 8 hours ago

Sr. Manager, HR Shared Services & Support

8100 Nations Way, Jacksonville, FL, 32256, US

Full-time

Onsite

Senior Level

5+ years exp

Fanatics is building a leading global digital sports platform. The Sr. Manager, HR Shared Services & Support leads the HR Shared Services function, ensuring high-quality delivery of HR services and overseeing a team to manage HR processes and technology platforms.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Lead the HR Shared Services team responsible for HR transactions, employee data management, onboarding/offboarding, employee inquiries, and HR systems support

Develop, manage, and continuously refine service-level agreements (SLAs), standard operating procedures (SOPs), and performance metrics to ensure operational excellence

Monitor and optimize daily workflow distribution to meet volume demands from retail stores, distribution centers, and corporate offices

Oversee support through HR ticketing/case-management platforms

Ensure timely and compliant processing of employee lifecycle events, including new hires, job changes, promotions, leaves of absence, separations, and global mobility transactions

Partner with Payroll to validate data integrity and resolve discrepancies

Support global and domestic HR programs (e.g., annual performance/comp cycles, benefits enrollment, policy rollouts)

Identify opportunities to enhance service delivery through process optimization, automation, self-service tools, and improved knowledge base content

Serve as a key stakeholder for HR technology (HRIS) enhancements, system testing, configuration updates, and integrations

Ensure strong data governance and support audit, compliance, and reporting needs

Manage, coach, and develop a global HRSS team, building capabilities in customer service, process excellence, and systems expertise

Foster a culture of accountability, continuous improvement, and service-minded collaboration

Coordinate workload, staffing needs, and development plans for both domestic and international support teams

Partner with HRBPs, COEs (Talent Acquisition, Compensation, Benefits, Learning & Development), Legal, and HR Tech to ensure alignment of shared services with broader HR strategy

Work closely with global leaders to adapt processes to local regulations, labor practices, and cultural considerations

Act as a primary point of escalation for complex or sensitive HR ticket issues

Qualification

HR operations experienceHRIS expertiseProcess improvementData managementEmployee lifecycle knowledgeCustomer service skillsStakeholder managementAnalytical skillsEmployment lawsCommunication skillsOrganizational skillsProblem-solving skills