TEKsystems · 1 day ago
Benefits Verification Specialist
United States
Contract
Remote
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Benefits Verification Specialist to join their team. This role involves conducting high-volume outbound calls to verify copay eligibility for commercially insured patients, requiring strict adherence to call guides and professional customer service.
Information Technology
Responsibilities
Make outbound calls to PBMs/payors to verify copay eligibility throughout the workday
Maintain phone engagement for up to 95% of the shift while following approved call guides and compliant scripts
Identify and document plan types (e.g., Traditional, Accumulator, Maximizer) using program SOPs
Gather benefit details using PBM-specific workflows and prompts
Accurately document all interactions in CRM/telephony tools in real time
Create and manage follow-up tasks as needed
Maintain telephony platform status discipline to maximize connect time
Adhere to compliance and quality standards, including privacy and recorded-call protocols
Collaborate professionally with PBM contacts and internal teams
Qualification
Required
High School Diploma or equivalent (some college preferred)
1–2 years in a high-volume call center environment
At least 1 year in insurance verification, pharmacy benefit investigation, or related healthcare services
Familiarity with PBM processes and copay assistance programs
Strong computer proficiency (CRM systems, Microsoft Suite, telephony tools)
Excellent verbal communication and active listening skills
Ability to follow SOPs and escalate issues appropriately
Must have a private, distraction-free workspace that meets HIPAA compliance standards (wired internet required; Wi-Fi not permitted)
Working cell phone required for two-step authentication
Ability to type 30+ WPM and navigate multiple systems simultaneously
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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