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Choctaw Casinos & Resorts · 19 hours ago

IT Support Specialist 1- Grant Casino

Grant, OK

Full-time

Onsite

Entry Level

$23.35/hr - $23.35/hr

1+ years exp

Choctaw Casinos & Resorts is seeking an IT Support Specialist to ensure computer operations for end-users. The role involves receiving help requests, troubleshooting issues, and providing hands-on support at the desktop level.

CasinoResorts

Responsibilities

Utilize critical thinking skills, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear

Apply IT principles, methods, and practices in the customer service area to resolve issues and requests

Identify and learn appropriate software and hardware used and supported by our organization

Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems

Field incoming requests from end-users by both telephone and work orders

You will document all important end-user identification information, including name, department, contact information, and nature of problem or request

Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications

Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel

Perform other tasks and projects as assigned

Qualification

Helpdesk supportWindows/MAC troubleshootingBasic computer hardwareOperating systems knowledgeCustomer service skillsCritical thinkingCommunication skills