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Vitu · 1 day ago

Account Executive (Sacramento, CA)

Sacramento, CA

Full-time

Onsite

Mid Level

$69K/yr - $72K/yr

Vitu is a private equity backed innovative SaaS company providing cutting-edge services to the motor vehicle industry. They are seeking a dynamic Account Executive who will maintain and build professional relationships with clients while ensuring compliance with DMV regulations and delivering exceptional customer service.

AutomotiveAutonomous VehiclesSoftware

Responsibilities

Train dealership personnel on the use of Vitu

Meet with dealership management to review process and procedures pertaining to their DMV paperwork

Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations

Maintain a strong business relationship with key dealership personnel

Provide Vitu/VITU support via phone, chat and email as needed

Deliver exceptional customer service and support by being responsive and proactive to customer needs

Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns

Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits

DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues

Navigate a dealer's DMS to ensure that it is calculating DMV fees properly

Conduct DMV fee trainings both in-person and via webinar

Qualification

DMV title experienceDMV regulations knowledgeAccount managementTroubleshooting skillsDMS systems familiarityTraining skillsMicrosoft OfficeChromeFirefoxCommunication skillsAttention to detail