Wärtsilä Energy Storage · 9 hours ago
Manager Technical Service
Houston, TX
Full-time
Onsite
Senior Level
5+ years expWärtsilä is leading the transition towards a 100% renewable energy future. They are seeking a Manager, Technical Service to lead a customer-facing technical support team, ensuring high-quality service delivery and customer satisfaction while driving continuous improvement across processes and tools.
Mechanical Or Industrial Engineering
Responsibilities
Lead and develop technical customer service teams: set objectives, monitor performance, coach for growth, and ensure alignment with service standards and customer expectations
Implement and uphold service strategies, policies, guidelines, and operating plans to improve quality and efficiency
Prioritize and allocate resources to meet demand; develop capabilities, technical training, and succession pipelines
Own key customer relationships as the primary point of contact for escalations; coordinate cross-functionally to resolve complex issues and enhance the end-to-end experience
Champion a customer-centric, engaged team culture; drive continuous improvement using data, feedback, and new technologies
Ensure compliance with applicable regulations and company policies within the service domain
Qualification
Required
5+ years experience in related field
Bachelor's degree in engineering, technical discipline
Proven experience leading technical customer service or field service operations in an industrial/technology environment
Strong knowledge of service delivery processes and escalation management; track record improving quality, efficiency, and customer satisfaction
People leadership: goal‑setting, coaching, performance management, and capability building
Effective cross‑functional collaboration and stakeholder communication (customers and internal partners)
Continuous improvement mindset; comfortable leveraging data and modern service technologies., or equivalent experience preferred
Company
Wärtsilä Energy Storage
At Wärtsilä Energy Storage, we are shaping the future of sustainable energy by delivering flexible, cutting-edge energy storage solutions to power a cleaner world.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase