Wärtsilä · 1 week ago
Manager Technical Services, Electrical & Automation
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expWärtsilä is leading the transition towards a 100% renewable energy future. They are seeking a Manager, Technical Service to lead a customer-facing technical support team, ensuring high-quality service delivery and customer satisfaction.
AnalyticsElectronicsEnergyInformation TechnologyMachinery ManufacturingMarine TechnologyRenewable Energy
Responsibilities
Manages technical customer service teams and activities within a product area, planning activities, setting objectives, monitoring performance, and ensuring alignment with service delivery standards and customer expectations
Implements and ensures adherence to service strategies, policies, guidelines, processes and operational plans to enhance overall service quality and efficiency
Drives the development and optimization of service solutions, ensuring alignment with customer needs and business objectives. Manages, allocates and prioritizes the use of technical customer service resources
Maintains and develops technical customer service capabilities, being responsible for the recruitment and development of personnel and maintaining technical expertise and implementing technical training to ensure team capabilities
Manages key customer relationships, acting as the primary point of contact for technical service inquiries, complaints and escalations. Coordinates with cross-functional teams to resolve complex technical issues and improve customer service processes, maintaining positive partnership in service-related matters
Champions customer-centric culture and employee engagement within the technical customer service operations. Promotes a culture of continuous improvement, leveraging new technologies, methods, data and feedback to optimize service delivery and customer experience
Ensures compliance with industry regulations and company policies within the technical customer service domain
Qualification
Required
10+ years experience in related field
Bachelor's degree in engineering, technical discipline
Electrical & Automation experience
Possesses in-depth knowledge of technical customer service principles and practices as well as the required technical knowledge
Proven experience leading technical customer service or field service operations in an industrial/technology environment
Strong knowledge of service delivery processes and escalation management; track record improving quality, efficiency, and customer satisfaction
People leadership: goal‑setting, coaching, performance management, and capability building
Effective cross‑functional collaboration and stakeholder communication (customers and internal partners)
Continuous improvement mindset; comfortable leveraging data and modern service technologies
Preferred
equivalent experience preferred
Company
Wärtsilä
We are a global leader in innovative technologies and services shaping the decarbonisation of marine and energy.
10001+ employees
H1B Sponsorship
Wärtsilä has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (8)
2022 (6)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
BlackRock
2025-04-16Post Ipo Equity
2023-04-13Grant
2000-01-14IPO
Leadership Team
Håkan Agnevall
President & CEO
Recent News
News Powered by Cision
2026-01-22
News Powered by Cision
2026-01-22
News Powered by Cision
2026-01-16
Company data provided by crunchbase