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Navy Federal Credit Union · 13 hours ago

Manager, Branch Office - Deptford

Woodbury, NJ

Full-time

Onsite

Mid, Senior Level

3+ years exp

Navy Federal Credit Union is seeking a Manager for their Branch Office in Deptford. The role involves managing and directing all activities of the branch to ensure efficient operations while providing a full range of financial products and services to members.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts

Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits

Manage staff to ensure vault opening, closing and balancing procedures are completed

Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies

Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events

Oversee recruiting/selection, on-boarding and initial training of team members

Administer budget, purchasing, tracking and records retention for business expenses

Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services

Promote member service excellence and lead team to deliver quality service

Liaise with other branches to support business growth and continuity of regional operations

Analyze reports and conduct trend analysis to optimize business performance

Analyze and solve problems without clear precedent

Ensure compliance with all security, safety and emergency preparedness procedures

Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc

Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines

Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations

Perform supervisory/managerial responsibilities: Manage daily activities, Ensure adequate/skilled staffing; select employees, Establish performance goals and priorities, Prepare, conduct and review performance appraisals, Develop, mentor, and counsel staff, Provide input and/or prepare budget requirements for Annual Financial Plan (AFP), Ensure section/branch goals and objectives align with division/department strategy, Ensure efficiency of operations

Perform other duties as assigned

Qualification

Branch managementFinancial product knowledgeRegulatory complianceCustomer service operationsStaff trainingDevelopmentCash operations managementAnalytical skillsOrganizational skillsCommunication skillsTeam leadership

Required

Three years' experience in grade level 76 (or higher) or applicable external experience

Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience

Experience in leading and managing in diverse and complex operational environments

Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts

Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts

Advanced knowledge of functions relating to cash and ATM operations

Working knowledge of financial institution and lending practices, principles and regulations

Working knowledge of retail banking industry best practices

Experience in member/customer service operations

Experience in responding to requests regarding complex financial information/data

Experience in supervising and leading employees

Experience in training and developing staff

Exposure to developing/maintaining community and command relations

Ability to manage multiple priorities independently and/or in a team environment

Effective skill analyzing statistics and reports to determine business performance and trends

Effective organizational, planning and time management skills

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

Effective verbal and written communication skills

Effective word processing and spreadsheet software skills

Preferred

Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Working knowledge of Navy Federal products, services, programs, policies and procedures

Benefits

Highly competitive pay

Generous benefits and perks

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)