Aspen One · 17 hours ago
IT Support Specialist
Aspen, CO
Full-time
Onsite
New Grad, Entry LevelAspen One is the parent company of Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures. The IT Support Specialist provides support for the I.T. department with a focus on customer service and problem resolution, answering help desk calls and troubleshooting hardware and software issues.
Asset ManagementBusiness DevelopmentRecreation
Responsibilities
Answer Help Desk Calls
Troubleshoot a variety of hardware and software problems either over the phone or in person
Record all calls in KACE call tracking system
Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
Replace faulty hardware
Create\manage user accounts
Deal with warranty issues
Image computers using KACE K2000
Replace leased assets under a deadline
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Professional computer experience required
Valid driver's license and must be able to ski or snowboard at an advanced level
Proficient knowledge of Microsoft Office applications
Knowledge of Windows 10 and Windows 11 operating systems required
Strong troubleshooting skills with both hardware and software
Proficiency in troubleshooting, disassembling and repairing PC's and peripherals required
Proficiency with Microsoft Excel
Proficient knowledge of WiFi and networking basics
Ability to work with and build relationships with employees at all levels throughout the Company
Ability to engage with internal customers in a positive and helpful manner
Ability to work independently with minimal supervision
Attention to detail
Ability to stand, walk or be on your feet for extended periods of time
Must be able to lift, push or pull up to 50 lbs. individually or with assistance
Preferred
Experience with Help Desk Institute (HDI) Certifications
A+ Certifications a plus
Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)
Company
Aspen One
Aspen One drives global growth in skiing, hospitality, retail, and experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Tanner
Chief Executive Officer
Kevin Smith, FCPA, FCA
Chief Financial Officer
Recent News
Company data provided by crunchbase