Brown & Brown · 18 hours ago
Senior Claims Representative
Carmel, IN
Full-time
Onsite
Mid, Senior Level
3+ years expBrown & Brown is seeking a Senior Claims Representative to join their growing team. The Senior Claims Representative manages high priority accounts and catastrophic claims while ensuring high standards of customer service.
Insurance
Responsibilities
Maintain a claim inventory as deemed appropriate by management
Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
Make timely contact with members, injured workers, agents, providers, attorneys, etc
Investigate claim with phone interviews/emails and obtain appropriate documentation
Evaluate exposure and adjust reserves as required
Conclude claim processing in accordance with company standards
Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
Provide training and act as a mentor for members and other claims personnel
Travel to annual workers compensation conference and/or attend educational seminars
Other job-related projects or assignments as delegated
The Sr. Claims Representative will maintain and uphold a high standard for customer service
Qualification
Required
Manage high priority accounts and catastrophic claims
Maintain a claim inventory as deemed appropriate by management
Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
Make timely contact with members, injured workers, agents, providers, attorneys, etc
Investigate claim with phone interviews/emails and obtain appropriate documentation
Evaluate exposure and adjust reserves as required
Conclude claim processing in accordance with company standards
Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
Provide training and act as a mentor for members and other claims personnel
Travel to annual workers compensation conference and/or attend educational seminars
Other job-related projects or assignments as delegated
Maintain and uphold a high standard for customer service
Insurance and/or Industry certification or designation
Associate's or Bachelor's degree in business, financial related discipline, or Human Resources
Proficient with Microsoft, Windows, Excel, IVOS, etc
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
3 – 5 years' experience in similar position
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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