Omni Dallas Hotel ยท 1 day ago
Assistant Front Office Manager
US-VA-Richmond
Full-time
Onsite
Mid LevelOmni Richmond Hotel is known for its refined Southern hospitality in a vibrant setting. The Assistant Front Office Manager will work closely with the Director of Front Office Operations to ensure maximum efficiency during evening hours, handle guest complaints, and oversee training of associates.
Hospitality
Responsibilities
Handle all training with associates to ensure Omni Standards
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
Be very familiar with the hotel computer system for training maintenance and trouble shooting
Complete weekly supply inventories to ensure adequate pars of such
Complete rate discrepancy report and make needed changes
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc
Prepare group information sheets
Complete check-out with balance report
Complete credit check daily
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
Assure knowledge and training of Marketing Programs of company and hotel
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced
Qualification
Required
Previous luxury hotel experience is required
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
Ability to stand for the entire scheduled shift
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed
Four year college degree, preferably in the hospitality industry
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software
Company
Omni Dallas Hotel
Located in the center of the revitalized downtown Dallas, Omni Dallas Hotel is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, the Dallas Arts District and more.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase