ServiceNow · 14 hours ago
Solution Architect - Public Sector
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$132K/yr - $218K/yr
4+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Solution Architect for the Public Sector. This role involves engaging with customer executives to identify pain points and opportunities, leading architecture and design engagements, and collaborating with various stakeholders to deliver value through the ServiceNow platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
Work with architecture development methods, modelling approaches and architecture patterns for integration
Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
Provide thought leadership and collaborate with internal ServiceNow business units
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc
Qualification
Required
At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform
Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in public sector
Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions
Knowledge of IL4, IL5 DoD or C2E clouds is highly desired
Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value
Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security
Working knowledge of 3-tier application architecture
Must have strong written and verbal English communication skills
Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform
Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform
Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms
Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
Exhibits prior and current technical expertise in web technology and the ability to learn new technology
Technical or practice team lead in previous roles
Exceptional communication and presentation skills to include technical and business concepts
Strong Technical skills with an ability to present to both technical and business executive audiences are a must
Preferred
Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase