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A.Y. McDonald Mfg. Co. · 3 days ago

Water Works Product Coordinator

Dubuque, Iowa, United States

Full-time

Onsite

Entry Level

1+ years exp

A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, pumps and water systems. They are seeking a Water Works Product Coordinator to assist the Product Manager in the development of the water works product line, including responsibilities in product development, pricing, and customer service support.

Facilities Support ServicesManufacturingService Industry

Responsibilities

It is essential the following duties and responsibilities have a People First approach as 'This Company Runs on People'

Assist with customer / customer service regarding product information and applications, new product requests, delivery dates, pricing, training, and other misc. information

Assist outside sales personnel regarding product information and applications, new product requests, delivery dates, pricing, training, and other misc. information

Assist department regarding product information and applications, new product requests, delivery dates, pricing, training, and other misc. information

Work with PIC (production, inventory, control) department to prioritize orders for timely delivery when applicable

Research answers and examine all relevant information to provide resolution to customer inquiries and/or issues, escalate issues when appropriate. Look for alternative products that may also work when the first option is not available

Assist in cross-referencing competitive products and pricing

Assist in updating special net price sheets

Assist in updating product catalog sections

Order entry, sample requests and expediting

Assist in compiling market information for potential new products such as forecast, pricing, literature, new product launch, and training of new products

Assist specification department and outside sales personnel with specification work during approval process

Assist lead customer service representative with disposition of returned goods and defective material

Work on any other Water Works special projects as assigned

Attend and participate in industry trade shows on occasion if necessary

Travel with field sales personnel on occasion if necessary

Prioritizes a people’s first approach while maintaining efficiency and accuracy

Collaborate effectively with cross-functional teams to ensure smooth payroll operations

Balances technical expertise with a service-oriented attitude

Qualification

Product developmentCompetitive analysisOrder entryMarket researchCustomer serviceCollaboration

Required

Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience