Apply on Employer Site

Ricoh USA, Inc. · 1 day ago

Office Services Lead

New York, NY, United States

Full-time

Onsite

Entry, Mid Level

$21.35/hr - $26/hr

2+ years exp

Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Site Leader for their legal office environment, responsible for overseeing operations, fostering employee growth, and ensuring client satisfaction. The role involves leading a small team, managing client interactions, and driving continuous improvement initiatives.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness

Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth

Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention

Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources

Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation

Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations

Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance

Qualification

Legal industry experienceCustomer service skillsInterpersonal skillsTraining experienceSoftware proficiencyOrganizational skillsLeadership skillsCommunication skillsProblem-solving skills

Required

High school diploma or GED

Minimum of 2 years' experience in the legal industry

Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders

Excellent organizational skills and the ability to lead and train employees effectively

Preferred

Experience in delivering classroom or informal training sessions

Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software)

Familiarity with different types of law and legal departments

Proficiency in operating advanced machinery for complex jobs

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)