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ASRC Federal · 17 hours ago

Wireless Network Operations Center Lead

Orlando, FL, USA

Full-time

Onsite

Senior Level

5+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. They are seeking a Wireless Network Operations Center Lead to coordinate the scheduling for the WNOC group and serve as the lead point of contact for technical assistance, while also providing training and documentation for new staff.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)

Serve as the lead point of contact (POC) for government and customers seeking technical assistance

Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualification

ITIL v3CompTIACCNANetwork fundamentalsNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solvingEffective communication

Preferred

Relevant certifications such as ITIL v3, CompTIA, CCNA

Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of five (5) years' relevant experience in Tier 1 support operations

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

Effective communication skills for interacting with customers, technical teams, and management

Current, active EOD (Entry On Duty) for the DHS Background check