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VARITE INC · 2 weeks ago

USA_Support Executive

Malvern, PA

Full-time

Onsite

Mid Level

$19.37/hr - $24.24/hr

4+ years exp

VARITE INC is a company seeking a Support Executive to provide the Service Desk as a single point of contact for user calls and incident management. The role involves managing service requests, supporting Windows 11 upgrades, and ensuring effective communication with stakeholders during incident responses.

Information Technology & Services

Growth Opportunities

Responsibilities

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)

Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned

Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds

Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors

Provide self-serve capabilities for common requests for Service Desk

Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)

Support Major Incident calls for Workplace Services

Qualification

ServiceNowIncident ManagementWindows 11Request FulfillmentCommunication