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Providence at Home with Compassus · 14 hours ago

Staffing Coordinator

Irvine, CA

Part-time

Onsite

Entry Level

$24/hr - $33.73/hr

2+ years exp

Providence at Home with Compassus is dedicated to providing compassionate home health care. The Staffing Coordinator is responsible for coordinating clinical staff schedules, managing incoming calls, and ensuring efficient patient visit scheduling to maximize continuity of care and productivity.

Hospital & Health Care

Responsibilities

Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner

Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner

Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity

Coordinates clinical staff assignments daily, uses critical thinking skills to ensure each clinician has an appropriate schedule

Reassigns visits in case of sick calls, staff or patient requests

Consults with clinical supervisors as needed

Coordinates with clinical supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise

Reviews with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits

Responsible for developing clinical schedules on a daily basis and ensures that schedules are available for clinicians to sync according to established agency timelines

Coordinates with clinical staff regarding assignments/schedule for the next day; contacts the clinician via phone if the clinician needs to be reassigned during the day

Assigns patient to the appropriate staff and ensures the admission visit and add-on visits are scheduled out according to agency guidelines

Contacts the patient/caregiver to confirm the upcoming admission visit

Confirms patient's address, and if unable to reach the patient/caregiver problem-solves the referral to ensure the patient will be available for the admit visit

Coordinates appropriate communication of staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies

Fosters a welcoming environment for clinicians

Arranges interpreter service when necessary

Actively participates in planning and implementing activities to accomplish the department goals and objectives

Determines availability for new patient referrals; measures and tracks agency availability on a daily basis

Performs other duties as assigned

Qualification

Customer serviceScheduling experienceCritical thinkingMathematical skillsComputer skillsCommunication skillsOrganizational skillsProblem-solving skills