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Grand Casino Mille Lacs & Hinckley · 3 days ago

Venue Shift Supervisor 1991 Full-Time Evenings $20 - $30/hr with $1000 Hiring Bonus

Onamia, MN

Full-time

Onsite

Mid, Senior Level

$20/hr - $30/hr

3+ years exp

Grand Casino Mille Lacs & Hinckley is a company committed to passion and customer focus in the hospitality industry. The Venue Shift Supervisor is responsible for ensuring maximum guest service satisfaction and overseeing the quality production of Food/Beverage in accordance with the casino's high standards.

GamingMedia and EntertainmentResorts

Responsibilities

Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives

Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws

Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards

Responsible for liquor control and ordering for the venue

Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction

Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner

Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks

Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay

Maintains proper procedures for cash handling and variances

Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills

Provide input to Management concerning operational deficiencies and areas in need of attention

Establish priorities for all Team members and provides assistance as needed

Knowledge of Grand Casino’s internal controls, policies and procedures

Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Grand Casino’s standards

Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings

Any and all other duties as assigned

Qualification

Food & Beverage OperationsSupervisory/Managerial experienceAlcohol service experienceServ-Safe CertificationAlcohol Awareness CertificationTrustworthy relationshipsOrganizedFlexibleLeadership skills

Required

Three (3) years progressive Food & Beverage Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage

One (1) year alcohol service including wine service experience with one (1) year bartending experience

Alcohol Awareness Certification within 2 months of employment

Preferred

Serv-Safe Certification preferred (Certification is required within one (1) year of placement)

Benefits

$1000 Hiring Bonus

Company

Grand Casino Mille Lacs & Hinckley

Grand Casino Mille Lacs is located just off of US Highway 169 and provides access to one of the most popular fishing spots in Minnesota: Lake Mille Lacs.

Founded in 1992

Onamia, Minnesota, USA

501-1000 employees