French-Speaking Customer Support Specialist jobs in United States
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TalentPop App ยท 16 hours ago

French-Speaking Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

TalentPop App is a fast-growing company that values professionalism, growth, and customer satisfaction. They are seeking a French-Speaking Customer Support Specialist to serve as the first point of contact for their French-speaking customers, handling inquiries via inbound calls, live chat, and email.

Information Technology & Services

Responsibilities

Deliver outstanding support in both French and English through voice and chat
Troubleshoot and resolve customer issues with professionalism and urgency
Build strong relationships by personalizing each interaction
Collaborate with your team to ensure consistent and high-quality service
Share customer feedback and insights to help improve our processes

Qualification

Fluent in FrenchFluent in EnglishCustomer service experienceGorgiasZendeskShopifySolution-focusedE-CommerceCRM systemsCommunication skillsCalm under pressure

Required

Fluent in French and English
1+ year of remote/online experience in customer service or a similar role
Excellent written and verbal communication skills
Calm and solution-focused under pressure
Personal computer or laptop with a minimum i5 processor
Stable internet connection with at least 15 Mbps upload and download speeds

Preferred

Experience with bilingual customer support
Experience with Gorgias, Zendesk, Shopify, or similar tools
Familiarity with E-Commerce and CRM systems

Benefits

Paid time off to support work-life balance
Monthly health stipend
Performance bonuses based on KPIs
Permanent remote work setup

Company

TalentPop App

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people-size201-500 employees
web-link
http://talentpopapp.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase